Shipping Policy

Shipping Policy

At KOMX Beauty, we work hard to get your favourite products to your doorstep as quickly and safely as possible. Below you’ll find everything you need to know about shipping and delivery.

Delivery Timeframes

Region Estimated Delivery
Punjab 3–5 business days
Other Provinces (Sindh, KPK, Balochistan, etc.) 5–7 business days

Note: Delivery times begin from the date of order processing, not the date of purchase. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Costs

  • Standard Shipping: Rs 200 (flat rate)
  • Free Shipping: On all orders over Rs 2,800

Cash on Delivery

Cash on Delivery (COD) is available for all orders across Pakistan. Pay when your order arrives — simple and convenient.

Order Processing

All orders are processed within 1–2 business days. You will receive a confirmation via WhatsApp once your order has been dispatched, along with your tracking number.

Order Tracking

Once your order is on its way, we’ll send you a WhatsApp message with your tracking number. Use this to monitor your delivery in real time.

Undeliverable Packages

If a package is returned to us as undeliverable (e.g., incorrect address, unavailability at delivery), please contact us within 48 hours of the notification. We will work with you to arrange re-delivery. Additional shipping charges may apply for re-delivery.

Damaged or Lost Packages

Your satisfaction is our priority. If your order arrives damaged or is lost in transit, please contact us immediately via WhatsApp. We will arrange a free replacement at no additional cost to you.

Important Notes

  • Please ensure your delivery address and phone number are accurate when placing your order.
  • We are not responsible for delays caused by courier services, natural disasters, or circumstances beyond our control.
  • For any shipping-related queries, don’t hesitate to reach out — we’re here to help.

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