Return & Refund Policy

Return & Refund Policy

At KOMX Beauty, your satisfaction means everything to us. If something isn’t right with your order, we’re here to make it right. Please review our return and refund policy below.

7-Day Return Policy

You may return your purchase within 7 days of receiving your order, provided the following conditions are met:

  • The product is unopened and unused
  • The product is in its original packaging with all tags and labels intact
  • You have your order confirmation (WhatsApp or email)

Please note: For hygiene and safety reasons, opened or used products cannot be returned.

How to Initiate a Return

Getting started is easy:

  1. Contact us via WhatsApp at +92 307 955 8517 or email us at komxbeauty@gmail.com
  2. Provide your order number and reason for return
  3. Our team will guide you through the return process and provide you with further instructions

Refund Process

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund via WhatsApp or email
  • Approved refunds are processed within 5–7 business days
  • Refunds will be issued via bank transfer to the account details you provide

Please note: Original shipping charges are non-refundable unless the return is due to a damaged or defective product.

Damaged or Defective Items

We take quality seriously. If your product arrives damaged, defective, or incorrect, please:

  1. Contact us within 48 hours of delivery via WhatsApp
  2. Share a photo or video of the damaged item
  3. We will arrange a free replacement at no extra cost to you

You will not need to return the damaged item in most cases — we’ll take care of it.

Exchanges

We currently offer exchanges for the same product in a different shade or variant, subject to availability. To request an exchange:

  1. Contact us via WhatsApp within 7 days of delivery
  2. Specify the product and shade/variant you’d like to exchange for
  3. Our team will guide you through the process

Non-Returnable Items

The following items cannot be returned:

  • Products that have been opened, used, or damaged by the customer
  • Products returned after the 7-day window
  • Products without original packaging or proof of purchase

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your bank — refunds can take a few days to appear
  3. If you’ve done both and still haven’t received your refund, contact us via WhatsApp or email

Contact Us

We’re always here to help. Reach out to us anytime: