Privacy Policy
Last Updated: July 2026
At KOMX Beauty, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our products.
Information We Collect
When you interact with our website or place an order, we may collect the following information:
- Personal Details: Name, email address, phone number, and delivery address
- Order Information: Products purchased, order history, and payment method (COD or bank transfer)
- Communication Records: Messages sent via WhatsApp, email, or Instagram DMs relating to orders or enquiries
- Website Usage Data: Browser type, IP address, pages visited, and time spent on our site (collected via cookies)
How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing & Delivery: To fulfil your orders and coordinate delivery through our courier partners
- Customer Support: To respond to your enquiries, resolve issues, and provide after-sales assistance
- Marketing Communications: To send you updates about new products, promotions, and offers (only with your consent; you may opt out at any time)
- Website Improvement: To analyse website usage and improve your browsing experience
Data Sharing
We do not sell or rent your personal data to third parties. We may share your information with:
- Courier & Delivery Partners: To deliver your orders to the provided address
- Payment Processors: To facilitate secure transactions (for bank transfer orders)
- Legal Authorities: If required by law or to protect the rights and safety of KOMX Beauty and its customers
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you request data deletion, we will remove your information within a reasonable timeframe, except where retention is required by law.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete information
- Request deletion of your personal data
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us at komxbeauty@gmail.com or via WhatsApp at +92 307 955 8517.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us:
- Remember your preferences and cart contents
- Analyse website traffic and performance
- Provide a smoother checkout experience
You may disable cookies through your browser settings, though some website features may not function properly as a result.
Data Security
We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to safeguard your data, no method of transmission over the internet is 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
- WhatsApp: +92 307 955 8517
- Email: komxbeauty@gmail.com
- Address: House No 2, Dr Jalal Street, Adowal, Gujrat 50700, Pakistan